Terms & Conditions

Intrigue Salon Terms & Conditions

At Intrigue Salon, we value your time, our team’s time, and the opportunity to provide an exceptional salon experience. The following policies help us provide consistent service and clearly communicate what you can expect when booking with us.

Cancellation, Rescheduling & No-Shows

We understand that things come up! If you need to cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled appointment.

Call or text: 770-977-3696

We are always happy to help you reschedule with your preferred stylist at the earliest available opportunity.

If you have cancelled late or missed an appointment without proper notice two (2) or more times within a six (6) month period, a credit card will be required to be securely kept on file before booking future appointments.

Any future appointment that results in a no-show or cancellation with less than 24 hours’ notice may be charged 50% of the services booked.

Please note: Mermaid Hair Extension Services have a separate 48-hour cancellation policy outlined below.

Service Deposits

Services booked online or by phone that require three (3) hours or more may require a $125 deposit to secure the appointment.

The deposit will be applied toward your final service total.

The deposit is refundable when an appointment is cancelled or rescheduled with at least 24 hours’ notice and is non-refundable for cancellations made within 24 hours of the appointment or for no-shows.

Specialty Color, Perm & Smoothing Services

Consultation Required

Color corrections, fashion colors, Perm-Wave Services, Smoothing Services, and other specialty services requiring three (3) hours or more may require a consultation before booking.

A $125 deposit is required to reserve qualifying specialty services and will be applied toward the final service.

The deposit is non-refundable and non-transferable for cancellations made within 24 hours of the scheduled appointment or for no-shows.

To help us determine the appropriate service, timing, and stylist, our Front Desk or stylist may request photos of your current hair and desired result before booking.

Mermaid Hair Extension Service Policy

At Intrigue Salon, we want your Mermaid Hair Extension experience—and your results—to be exceptional. To ensure the best fit, application, maintenance, and longevity of your extensions, the following policies apply specifically to all Mermaid Hair Extension services.

Consultation Required

A consultation is required before booking any Mermaid Hair Extension service.

Your consultation allows us to evaluate your hair, discuss your desired result, determine the appropriate length and amount of hair needed, review pricing, and explain the maintenance commitment required to protect your investment.

Mermaid Hair Extension Guarantee

Our Mermaid Hair Extension guarantee is based on your commitment to following the Mermaid Hair Extension Maintenance Agreement reviewed with you during your consultation and service.

Proper at-home care, recommended professional products, scheduled maintenance, and timely reapplication are essential to protecting your natural hair, your extensions, and your results.

Mermaid Hair Extension Deposit

A $100 deposit is required at the time your Mermaid Hair Extension service is booked.

The full $100 deposit will be applied toward your extension service.

Mermaid Hair Extension appointments may be cancelled or rescheduled with a minimum of 48 hours’ notice. Because your appointment time and extension hair are specifically reserved for you, the $100 deposit is non-refundable if canceled 48 Hours prior to the scheduled appointment.

Complimentary Extension Removal

We are happy to professionally remove your Mermaid Hair Extensions at no charge at any time.

We strongly recommend professional removal to help protect the integrity of your natural hair.

Mermaid Extensions Only

Intrigue Salon exclusively installs Mermaid Hair Extensions.

We do not install, reapply, maintain, or guarantee extensions purchased elsewhere or other extension brands previously installed by another salon or provider.

Mermaid Hair Extension Pricing & FAQs

Have more questions about pricing, maintenance, available lengths, the consultation process, or what to expect from your Mermaid Hair Extension service?

CLICK HERE for Mermaid Hair Extension Pricing & FAQs.

Our Intrigue Adjustments Promise

We want you to love your hair!

If you are unhappy with your hair service, please contact us within seven (7) days of your service appointment. We will work with you to determine the best options for adjusting your hair so you can love what we do.

Gratuity & Tipping

Gratuities are always appreciated, and we offer several convenient options.

You may add a gratuity to your credit card at checkout, use your stylist’s Venmo account through the QR codes available at the Front Desk, or use our in-salon ATM to withdraw cash.

Please note that the ATM charges a $2 service fee per withdrawal.

Product Return Policy

We want you to love the professional homecare products you purchase from Intrigue Salon.

If you are not satisfied with a homecare product, you may return it within seven (7) days of purchase for a full refund.